Alpro Group Return Policy

Alpro Group Return Policy

We promise to provide our best efforts to ensure all your Orders are correctly fulfilled.

This Returns, Refund, Exchange Policy is only applicable to the Alpro Pharmacy OneClick online store.

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Should there be any discrepancy in the products delivered, the customer must notify Customer Service by phone +606 792 1923 or email customercare@alpropharmacy.com to report the issue within 7 days of receiving the goods.

  1. This return(s) & exchange(s) policy does not apply to items, which have been stated as non-exchangeable or non-returnable align with Medication Safety • Our Priority.
  2. Return(s) and exchange(s) are allowed with the same product of equal value or lower value. If the exchange product is of lower value, there will be no refund for the price difference.
  3. Exchange of Products can be arranged under the following reasons:
     - If the products delivered are damaged or defective; or
     - If the products delivered are expired; or
     - If the product delivered is different from the Order.

 

To return a purchase made through the website, mobile or app, you can make your own arrangements through any postal carrier to our returns centre. We recommend that customers use one who can give you a “Certificate of Posting” as, until the parcel reaches us, it’s your responsibility. Please take note all shipping fee is bear by Customer UNLESS the item that Customer returned has been certified in Clause 3, you will receive a full refund on delivery charge. Walk-ins will not be entertained at any Alpro Pharmacy outlet.

Returns Centre: Alpro Group Head Office & Distribution Centre

Attention to: One Click

Unit V1-A, Lot 45880, Jalan Techvalley 3/2, Sendayan Techvalley, 71950 Bandar Sri Sendayan, Negeri Sembilan.

 

If all replacement or exchange of Product(s) is not available, Customer may request for a refund to be made via either,

  • via Cash Value Points and/or non-cash term with equivalent cash value to One Click membership account within 2 working days; or
  • via the same mode of payment in Credit card and depending on the appointed bank refund policy in which the financial institution may take 14 to 30 working days to finalise the refund.

Alpro Pharmacy One Click shall not be liable with respect to any loss, damage, cost or expense that Customer or any person may incur as a result of any delay in the financial institution processing the said refund.

Learn More

Can I return medication & supplement products?

Due to medication safety reason, all medication & supplement product(s) sold are not returnable, exchangeable, and refundable.

Should I return the products in original packing?

Yes, Products for exchange shall be returned in its new, unused, original condition, quantity and packaging as it first delivered to customer together with proof of purchase.

For rehab products, wheelchairs, electronic products and medical devices shall return in the original packing with cables, accessories, documentation including manuals and warranty card.

What item that I can’t return or exchange?

All cold chain and temperature sensitive items are Non-returnable after purchase.

  • Insulin
  • Eye Drop
  • Gluco Metre Test Strips
  • Probiotics

If you need further assistance/information, kindly contact Customer Service by phone +606 792 1923 or drop us an email to: customercare@alpropharmacy.com.

What should I do if I didn’t not receive update from Customer Service after 3 days of reporting?

Customer need to notify Customer Service by phone +606 792 1923 or or drop us an email to: customercare@alpropharmacy.com.